- Pre-Arranged Medical Transportation — Manhattan & NYC
When timing matters most — we show up.
TLC-Licensed Black Car Base serving patients, healthcare
institutions, and public-sector programs throughout Manhattan
below 110th Street and all of New York City. Dispatch-centered.
Accountable. Because you deserve better.
SAM Registered
Federal contract eligible · sam.gov
NYC & NYS M/WBE Certified
Dual certification · City & State active
TLC Licensed — Base B03336
NYC Taxi & Limousine Commission
24 / 7 Dispatch Support
Real-time visibility · Always responsive
Black Car Fund Member
New York Black Car Fund · Active
B03336
SAM
NYC+NYS
M/WBE
MAS
Medicaid
24/7
Dispatch
100%
Pre-Arranged
B03336
SAM
NYC+NYS
M/WBE
MAS
Medicaid
24/7
Dispatch
100%
Pre-Arranged
Medicaid Riders — Important
Call MAS & request Get Better Transportation as your preferred provider.
- TLC Black Car Base B03336
- SAM Registered · Federal
- NYC M/WBE Certified
- NYS M/WBE Certified
- MAS Medicaid Network
- Black Car Fund Member
- 24/7 Dispatch
- TLC Black Car Base B03336
- SAM Registered · Federal
- NYC M/WBE Certified
- NYS M/WBE Certified
- MAS Medicaid Network
- Black Car Fund Member
- 24/7 Dispatch
- About Us
Because you deserve better.
Get Better Transportation LLC is a TLC-Licensed Black Car Base in New York City — built for pre-arranged medical transportation, institutional coordination, and public-sector service throughout Manhattan and beyond.
We are not a taxi company. We are a dispatching and coordination infrastructure for patients, families, healthcare institutions, and government partners who require a provider that takes the work seriously.
Every trip pre-arranged. Every rider treated with dignity. Every institutional partner supported with the accountability they require.
Compassion
Reliability
Accountability
Respect
Professionalism
Continuous Improvement
Respect
Professionalism
Continuous Improvement
Certifications & Registrations
SAM Registered — sam.gov
Federal contract eligible · Active · HHS, HUD, VA programs
NYS M/WBE Certified
New York State — Empire State Development · Active
NYC M/WBE Certified
Dept. of Small Business Services · Active
TLC-Licensed Black Car Base
License B03336 · NYC Taxi & Limousine Commission
SAM Registered
Black Car Fund Member Base
Mission. Vision. Values.
Mission
We exist because getting to your appointment should not be a fight.
"Transportation is not a background task. It is the first step toward care. We take that step seriously."
Vision
A New York City where getting better is not a privilege. It is a right.
We are building toward something specific: a New York City where no patient misses their appointment because they had no way to get there. Where a discharge planner can name one transportation company and trust completely that the rider will be picked up — on time, professionally, without question.
"Transportation is not a background task. It is the first step toward care. We take that step seriously."
Values
What we will never compromise.
Dignity — every rider is a person, not a trip number.
Reliability — we show up. Always.
Accountability — we own it when something goes wrong.
Transparency — what we say is what we do.
Equity — Medicaid patients deserve the same as anyone else.
Progress — we are always getting better.
Medicaid Transportation
How to book with Medicaid coverage.
All Medicaid bookings go through MAS. Here is exactly how to make sure you ride with us.
Step 01
Call MAS
Call (844) 666-6270. MAS handles all Medicaid bookings, cancellations, and schedule changes.
Step 02
Request Us by Name
Tell MAS you want Get Better Transportation as your preferred provider. We are in the network and available for your route.
Step 03
We Will Be There
Dispatch confirms your trip. We arrive on time, professionally. Your care team can also request us on your behalf.
Healthcare providers, discharge planners, and social workers: request Get Better Transportation directly in patient transportation records. Help your patients travel with a provider you trust.
Healthcare providers, discharge planners, and social workers: request Get Better Transportation directly in patient transportation records. Help your patients travel with a provider you trust.
Our Services
Every level of care. Covered.
01
Medical Appointment Transportation
Dialysis, oncology, rehab, therapy, specialist visits. Pre-arranged and dispatch-confirmed throughout NYC.
02
MAS Medicaid Coordination
Medicaid riders book through MAS at (844) 666-6270. Request us by name. In the network and ready for your route.
03
Corporate & Institutional Services
Structured transportation for clinics, hospitals, discharge planners, and partners that need consistency and accountability.
04
Government & Contract Transportation
SAM-registered, M/WBE-certified. Special transportation needs, transition coordination, institutional program execution.
- Why Choose Us
Not just a ride. A standard.
Institutionally Trusted
Healthcare organizations, discharge planners, and government agencies depend on us for the riders who need transportation most.
Pre-Arranged, Always
Every trip scheduled in advance and dispatch-confirmed. No last-minute unavailability. No surprises. Ever.
Real-Time Trip Visibility
Care coordinators track trip status live so patient flow stays uninterrupted.
Documentation & Accountability
Structured records and compliance reporting for institutional and public-sector partners.
Transportation is the first step toward care. We take that step seriously.
Every patient deserves to reach their appointment. Every care team deserves a transportation partner they can rely on. Every government program deserves an accountable vendor. That is the standard we hold ourselves to.
SAM
NYC
M/WBE
NYS
M/WBE
TLC
B03336
- Why Choose Us
Not just a ride. A standard.
Institutionally Trusted
Healthcare organizations, discharge planners, and government agencies depend on us for the riders who need transportation most.
Pre-Arranged, Always
Every trip scheduled in advance and dispatch-confirmed. No last-minute unavailability. No surprises. Ever.
Real-Time Trip Visibility
Care coordinators track trip status live so patient flow stays uninterrupted.
Documentation & Accountability
Structured records and compliance reporting for institutional and public-sector partners.
Transportation is the first step toward care. We take that step seriously.
Every patient deserves to reach their appointment. Every care team deserves a transportation partner they can rely on. Every government program deserves an accountable vendor. That is the standard we hold ourselves to.
SAM
NYC
M/WBE
NYS
M/WBE
TLC
B03336
- Corporate & Institutional
Your patients. Our responsibility.
When transportation fails, care fails. Missed appointments create care gaps, readmissions, and patient dissatisfaction. Our model eliminates that liability.
- Outpatient clinics and specialty practices — Manhattan focus
- Dialysis and infusion centers — recurring, time-critical coordination
- Behavioral health and substance use treatment programs
- Hospital discharge planning and post-acute transitions
- Social service organizations and case management programs
- Rehabilitation and long-term care facilities
- Our Service Model
01
Pre-Arranged Coordination
02
Real-Time Trip Visibility
03
Responsive Dispatch
Our team answers when your care team needs confirmation or real-time support.
04
Documentation & Accountability
Trip records available for reporting and compliance purposes.
05
Dedicated Account Support
Not a call center — a direct contact who knows your facility.
Government & Contract Services
Federal. State. City. Ready to perform.
SAM-registered. Dual M/WBE-certified. TLC-licensed. Contract documentation available upon request. Built for organized transportation programs — not just individual rides.
- Federal
SAM Registered
- New York State
NYS M/WBE Certified
Empire State Development. Set-aside contracts across NY State agencies and authorities.
- New York City
NYC M/WBE Certified
Dept. of Small Business Services. DCAS, HRA, DOC, DYCD, DFTA and city agencies.
- Special Transport
Transition Coordination
Residential transitions, facility placements, personal belongings under agency-directed contracts.
- Program Suppor
Agency-Directed Programs
Reentry, housing transition, behavioral health, foster care, family services programs.
- Subcontracting
M/WBE Partner
Prime contractors with M/WBE goals can engage us as a certified subcontractor.
Medical Access Programs
Personal Effects Coordination
Transport of belongings and household goods under institutionally directed contract requirements.
Scalable Dispatch Execution
Infrastructure and driver networks built for program volume and public-sector accountability.
Full Documentation Package
Capability statement, SAM, certifications, insurance, TLC license — ready for procurement teams.
Let us start the conversation.
Our prepared to engage at the procurement level — with documentation, references, and the operational depth public-sector contracts require.
Our Partner
Federal
- Drive With Us
Affiliate with a base built on standards.
We affiliate with independent, TLC-licensed drivers who want structured dispatch support, professional workflow, and institutional-grade credibility.
Because you deserve better. So do the riders you serve
01
Organized Onboarding
02
Pre-Arranged Trips
Medical and institutional runs. Predictable, structured work.
03
24/7 Dispatch
Operational and responsive when you need real-time support.
04
App-Based Workflow
Clean, efficient trip management and navigation.
Required Documents
01
Valid TLC Driver License
02
New York State Driver's License
03
Vehicle Registration
04
Current Vehicle Inspection Documents
05
Certificate of Liability Insurance
06
FH-1 / TLC Surcharge Insurance
07
Banking Information
08
Current Contact Information
Current Contact Information
- Drive With Us
We are here when you need us.
Book a ride, explore a partnership, request our Capability Statement, or begin TLC driver affiliation. The right conversation starts here.
Phone — 24/7
212-602-1919
team@getbettertransportation.com
Address
368 9th Avenue, 6th Floor
New York, NY 10001
Medicaid Riders
Book through MAS at (844) 666-6270. Request Get Better Transportation as your preferred provider.
Send Us a Message
- Drive With Us
We are here when you need us.
Phone — 24/7
212-602-1919
team@getbettertransportation.com
Address
368 9th Avenue, 6th Floor
New York, NY 10001